DJI Maintenance Program Basic Service (DJI Matrice 4E) EU

Key Features of the Basic Service

• Deep Cleaning: A meticulous cleaning process to remove dust, sand, and debris from the aircraft’s cooling systems and internal components, ensuring proper airflow and protecting sensitive electronics.
• Parts Inspection: A thorough functional check and visual inspection of critical components including motors, propellers, gimbal, transmission system, sensors, and structural integrity to identify potential issues early on.
• Firmware Update & Calibration: Installation of the latest official firmware updates to ensure optimal performance and enhanced flight safety. This is paired with accurate calibration of the IMU, compass, gimbal, and barometer for maximum flight stability and precision.
• Official Maintenance Report: Upon completion of the service, you will receive a detailed official maintenance report from DJI, documenting the system status, inspection results, and all service actions performed, providing a valuable record for your operations.

How it Works (EU Region)

1. Purchase: Buy the DJI Maintenance Program Basic Service code.
2. Redeem: Redeem the code on the official DJI platform when your aircraft requires service.
3. Ship: Send your Matrice 4E to the designated DJI service center in the EU using a provided prepaid shipping label (free return shipping typically included).
4. Receive: Receive your professionally maintained, cleaned, and calibrated drone back, ready for safer and more efficient flights.

This service is a crucial investment for organizations relying on the Matrice 4E for surveying, mapping, inspection, and other enterprise applications, ensuring the drone is always operating safely and efficiently.

Please note: The Basic Service focuses on inspection, cleaning, and calibration. It does not typically include the automatic replacement of easily worn parts (like propellers, screws, or landing pads) or core components (like arms or motors) – these are usually covered by the Standard or Premium service tiers, or may be repaired/replaced at an additional cost if damage is found outside the scope of the Basic Service.