General Terms and Conditions

This Ghostyky – Air robotics website is owned by Ghostyky Unipessoal Lda, Informação e Tecnologia, S. A. (hereinafter “Ghostyky”), with registered office at Rua São José, Braçais, 3260-072 Figueiró dos Vinhos, Portugal, NIF 515181609, and will be operated for the same.

1. Scope of application
1.1. By accessing and using this website, the user expressly agrees to these General Conditions of Sale, which may be updated at any time by Ghostyky. At any time, Ghostyky may improve and/or modify, in any way, as well as close this website or its contents, with or without prior notice, and may even modify, in whole or in part, these General Conditions of Sale. We advise you to visit this page regularly to be aware of any changes that may have been made to the General Conditions of Sale.
1.2. These Conditions come into force on May 9, 2024, revoking and replacing any previously valid sales conditions, except for contracts in progress or orders that on that date are accepted or are in the shipping phase.
1.3. During the course of the commercial relationship with Ghostyky, the customer is willing to accept these General Conditions of Sale without reservation, which will prevail over all provisions contained in orders or correspondence from the customer, except in cases where there is a written instrument stating express agreement by Ghostyky.
1.4. When contracting via computerized means, the customer undertakes to use Ghostyky’s websites in compliance with applicable legislation, refraining from using the web pages for activities contrary to the law, morals and good customs, or rights and interests of third parties.
1.5. Ghostyky reserves the right to withdraw or change services without prior notice and is not responsible if, for any reason, this website is unavailable for a certain period of time. From time to time, Ghostyky may restrict access to all or some areas of this website.

1.6. Ghostyky is not responsible for any damages that may arise from the use of this website or any information contained therein.

1.7. For the purposes of these General Conditions of Sale, a customer is understood to be any person, legal or natural, who enters into a contract of a commercial nature with Ghostyky, with a consumer being considered a natural person to whom Ghostyky supplies goods or services intended to non-professional use.

1.8. Some links on this website may take the user to external websites; When clicking on these links, the user will leave the Ghostyky website and Ghostyky will not have any control over these websites and their content, and will therefore not accept any responsibility for the material and content present on them. To this extent, Ghostyky advises you to check the security and privacy policy of these sites.
To place an order, the user must be over 18 years old and undertakes to provide true data that allows the full processing of their order.

2. Pricing
2.1. The prices shown on Ghostyky’s websites, quotes and proposals are presented in euros (EUR) and include the Value Added Tax (VAT) in force at the time.
2.2. The prices announced under the terms of the previous clause are valid at the time of your inquiry, except in the case of printing or typographical errors or stock outs.
2.3. Ghostyky reserves the right to change the advertised sales prices without prior notice, with the new prices applying to purchases made and orders submitted from the date of the change.

3. Campaigns
3.1. Ghostyky reserves the right to change current advertised campaigns without prior notice.

4. Product Specifications
Product specifications appearing on product pages, catalogs and other sales literature are valid at the time of consultation or during the period defined in these instruments, and Ghostyky is not responsible for any errors or obvious lapses.

5. Budgets and proposals
Budgets and proposals attributable to Ghostyky are valid for 15 days from the date of issue, unless otherwise stated in writing.

6. Orders
6.1. Ordering goods and contracting services can be carried out online or in person.
6.2. When placed online, submitting an order depends on the customer’s prior registration on the Ghostyky website.
6.3. All orders placed are subject to express or tacit acceptance by Ghostyky.
6.4. The processing of any order depends on prior payment of the price, unless expressly stated otherwise.
6.5. The cancellation of an order, the change in the quantities or qualities of the goods ordered by the customer during the processing period requires validation by Ghostyky, resulting in the refund of the price paid.
6.6. Modification, at the initiative of Ghostyky, of quantities or qualities of ordered products depends on express acceptance by the customer and may result in an adjustment of the agreed contractual benefits.

7. Transport and delivery
7.1. The costs of transport and delivery of purchased goods, duly calculated, are the responsibility of the customer, except when something different results from the contract.
7.2. Delivery times are for indicative purposes only and are not binding on Ghostyky, unless expressly stated otherwise.
7.3. Ghostyky is not responsible for damages arising from delivery delays that are not attributable to it or when express stipulations provide for it.
7.4. In all situations in which delays in delivery are not attributable to Ghostyky, this does not give the right to cancel the order, and Ghostyky cannot be held responsible for any reason whatsoever.
7.5. As the customer is an end consumer, under the terms defined in consumer legislation, the risk of loss or damage to goods sent for delivery by Ghostyky is transferred to the consumer when he or a third party indicated by him, other than the carrier, acquires possession their physics.
7.6. If the consumer entrusts the transport to a person other than the one proposed by Ghostyky, the risk is transferred to the consumer upon delivery of the goods to the transporter.
7.7. In any other situations, the risk of loss or damage to the goods is transferred to the customer upon delivery to the carrier of the goods, even if contracted by Ghostyky.
7.8. Upon delivery, the customer must check the conformity of the goods, namely the condition of the packaging, informing the carrier of any damage they detect, mentioning them on the transport note they sign.
7.9. If the goods present damage that was not visible at the time of delivery, but which resulted from poor transport, the customer must, within three days, contact Ghostyky in writing. to the email address info@ghostysky.com.

8. Payment
8.1. Payments will be made in cash, ATM, credit card, Paypal, bank transfer or certified bank check.
8.2. Discounts, balances and promotions are defined in accordance with current legislation.

9. Intellectual property
9.1. All content and information on domains and subdomains associated with Ghostyky are its property.
9.2. The use, reproduction, copying and dissemination by other means of logos, texts, images and videos appearing on that website is subject to your prior authorization in this regard.

10. Legal guarantee
10.1. Products sold by Ghostyky benefit from the commercial guarantee advertised and assumed by the manufacturer.
10.2. Without prejudice to the Brand’s guarantee, the conformity of the products is guaranteed by Ghostyky in accordance with Portuguese law, with the conditions and deadlines set out in the general law regarding products intended for professional use and in Decree-Law no. 84/2021, of 18 October, in terms of sales to consumers. In the case of sales of consumer goods, the legal warranty period is 3 years from the date of delivery of the equipment.
10.3. Once a non-conformity situation is detected, it must be reported to Ghostyky.
10.4. Ghostyky may require delivery of the product for evaluation and certification of nonconformity by certified technicians or the brand.
10.5. The communication referred to in point 9.2. It is made in writing using the form available online and must be accompanied by a synthetic description of the defect and the respective invoice or equivalent document proving the purchase by the consumer.
10.6. Alternatively, the consumer may deliver the non-conforming product to Rua São José, Braçais, 3260-072 Figueiró dos Vinhos.
10.7. Once the existence of non-conformity has been verified by the competent department, and this is not due to misuse or any other cause attributable to the consumer that occurred after delivery, Ghostyky ensures the repair or replacement of the item, price reduction or termination of the contract under the terms and conditions defined in the legal provisions in force. In any case, it is possible to choose directly to replace the good or terminate the contract when the lack of conformity becomes apparent within the first 14 days from delivery of the good.
10.8. The transportation costs arising from the restoration of conformity of goods covered by the legal guarantee will be borne by Ghostyky.

11. Return and right of free resolution
11.1. In no case will returns of incomplete items, without components and accessories, with signs of improper use or whose handling exceeds that normally permitted in a commercial establishment, be accepted.
11.2. In the case of purchases made online, and in accordance with the respective legislation, the consumer, defined in terms of consumer legislation, has a period of 14 days, counting from the day the goods are received by the consumer or third party indicated by them, to proceed with the unreasonable termination of the contract.
11.3. The right to free resolution is exercised through an unequivocal declaration of termination of the contract by sending an email to Ghostyky, indicating this.
11.4. In the event of a free resolution, the consumer will be responsible for the transport costs associated with returning the item.
11.5. Reimbursement of payments by Ghostyky will be made using the same payment method used by the consumer in the transaction, unless expressly agreed otherwise.
11.6. Unless expressly agreed by Ghostyky, the consumer may not freely terminate contracts for:
a) Supply of goods made according to the consumer’s specifications or clearly personalized;
b) Supply of goods that, by nature, cannot be resent or are likely to deteriorate or become quickly out of date;
c) Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery, namely all products that are in direct contact with parts of the body, such as headphones, toothbrushes, machines cutting hair and beard, etc.;
d) Supply of goods that, after delivery and by nature, are inseparably mixed with other items;
e) Provision of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the inviolability guarantee seal after delivery;
f) Provision of digital content not provided in physical form if:
i) Its execution begins with the prior and express consent of the consumer; It is
ii) The consumer recognizes that their consent implies the loss of the right to free resolution;
g) Provision of repair or maintenance services to be carried out at the consumer’s home, at the consumer’s request.

GHOSTYSKY