In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity.

See below the list of Alternative Consumer Dispute Resolution Entities (RAL)

List of Alternative Consumer Dispute Resolution (ADR) Entities (created in accordance with Article 20 of Directive 2013/11/EU)
This list is part of the first set of RAL entities that have already been communicated to the European Commission, in accordance with paragraph 2 of article 17 of Law no. 144/2015 of 8 September.

Lisbon Consumer Dispute Arbitration Center
http://www.centroarbitragemlisboa.pt/

Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court
http://www.triave.pt/

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/pt/

CIMPAS – Information, Mediation and Insurance Ombudsman Center
https://www.cimpas.pt/

CNIACC – National Center for Information and Arbitration of Consumer Conflicts
https://www.cniacc.pt/pt

Consumer Dispute Arbitration Center of the District of Coimbra
http://www.centrodearbitragemdecoimbra.com

Algarve Consumer Conflict Information, Mediation and Arbitration Center
http://www.consumoalgarve.pt

Porto Consumer Information and Arbitration Center
http://www.cicap.pt

Note: Requests from other entities that wish to join this list are still being analyzed, and it is hoped that in the coming days the Directorate-General for Consumer Affairs will be able to communicate these entities to the European Commission again.

It is recalled that Law no. 144/2015 of 8 September, which transposed Directive 2013/11/EU, of the European Parliament and of the Council, of 21 May 2013, on the alternative resolution of consumer disputes, establishes the new legal framework for extrajudicial resolution mechanisms for consumer disputes, creating the Consumer Arbitration Network in Portugal.

This diploma establishes new rules for alternative consumer dispute resolution entities and also obligations for companies. The deadline for adapting to these new rules ends on March 23, 2016.

In order to promote the dissemination of these new rules, the Directorate-General for Consumers has prepared a set of answers to frequently asked questions:

Alternative Resolution of Consumer Disputes: New Rules

This information is also available on the page: Facebook https://www.facebook.com/dgconsumidor

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