FAQ

Thanks for stopping by!

Welcome to the Ghostysky Support Center

For all your questions about drones, robots, humanoids, software and others, GhostySky is here to help you.
How secure is it to buy online from the GhostySky webstore?
Your security is our priority. Our webstore uses SSL (Secure Sockets Layer) encryption to protect your data. We partner with industry-leading payment gateways (Stripe/PayPal) ensuring your credit card details are never stored on our servers. All transactions are monitored for fraud prevention.
Do you offer support for Drones, Robots, and Humanoids?
Hardware
Yes. We provide a full ecosystem for advanced robotics. Our catalog includes industrial drones, autonomous mobile robots (AMR), and state-of-the-art humanoids. Every purchase includes basic technical onboarding and access to our hardware support documentation.
What type of GNSS receivers and accessories do you provide?
We specialize in high-precision GNSS receivers for surveying, mapping, and robotic navigation. This includes multi-band RTK modules, antennas, and mounting accessories. Our accessories are tested for compatibility across all major robotics platforms.
Is software included with the hardware?
Software
Depending on the product, we provide proprietary control software and API access for developers. For GNSS and robotics, we support integration with ROS (Robot Operating System) and common surveying suites. Check individual product pages for license details.
What European regulations apply to my purchase?
GhostySky complies with all EU tech regulations:
  • Drone Regs: All drones follow EASA (EU) 2019/947 and 2019/945 guidelines (Class markings C0-C6).
  • Data Privacy: We are fully GDPR compliant regarding your personal and telemetry data.
  • Safety: Our products meet CE marking standards for electronic safety and radio frequency usage.
What is the warranty and "Right to Repair" policy?
Under EU law, all products come with a minimum 2-year legal guarantee.

Starting in 2026, we strictly follow the new EU "Right to Repair" directive, ensuring that spare parts and repair manuals are available for our robots and drones to extend product lifecycles. If a product is repaired under warranty, the guarantee period may be extended by an additional year as per the latest 2026 regulations.
Contact us

We will be glad to answer your questions. Please don’t hesitate to reach us on our contact form.

Documentation

ANAC authorization forms and other legal documentation will be available in the future.

Support

Our specialized and high skilled team is at your disposal.

Office Hours

Our office hours is : 9:00am to 6:00pm (working days)